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10-Year Old Girl Burned By Coffee Machine

February 13th, 2012 by

From Fox 9 News in Minnesota comes a story about a young girl who was badly injured when a Tassimo machine’s coffee pod exploded. She was sprayed with scalding hot water and coffee grounds and suffered 2nd degree burns to her face and neck. It’s been a year now and the little girl is doing better, having mostly recovered from her injuries, but her case is one of the reasons that there is now a recall on Tassimo machines (from Kraft) as well as some of the Bosch ones. Some of the t-discs are also being recalled.

Sad story, for sure, and I really hope the little girl doesn’t carry scars along with her the rest of her life – that’d be even more sad. But, I think we should all be aware, and cautious of the fact, that coffee makers make coffee by heating the water. So there will be hot water, potentially boiling, in the coffee machine, whether it is a drip machine or a high powered espresso or a single-serving Tassimo. And because there is hot water the machines should be treated with care as they are not a toy. That being said, a machine that just sits there and spews its hot water out is not properly designed. Innocent bystanders, such as this little girl, can get injured through no fault of their own. Reportedly there is over 150 reports of this kind of incident and that has prompted the recall.

If you own a Tassimo machine or would like additional information about the recall, then please see their website: Tassimo Safety Recall. You can also call their hotline at 866-918-8763 Monday-Friday 8am – 8pm and on Saturdays from 8am – 1pm.

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Sara Lee buying Senseo from Philips

January 27th, 2012 by

According to a news story in yesterday’s Chicago Tribune, Sara Lee has agreed to purchase the rights to Senseo from Philips Electronics. In this $220 million deal, Sara Lee now owns 100% of the Senseo brand, instead of the 50% it held before. Philips will continue (at least until 2020) to be the exclusive manufacturer of the Senseo brewers and Sara Lee will produce the coffee and tea pods.

As recently discussed, the Senseo pods garner high marks for the ability to easily recycle them – they are coffee grounds and a filter. Senseo must, however, compete with the highly popular Keurig (dominating the single-serve market) as well as Tassimo and traditional brewing solutions.

Telling, even more, is that Google AdSense ad in this story for Tassimo! So while competition is admittedly steep for Senseo, Sara Lee does look to continue to expand into different coffee/tea market segments. Sara Lee also recently acquired CoffeeCompany, a Dutch Coffee House chain with over 60 cafes in the Netherlands.

So – your picking a single-serving brewer because it makes sense for you? What is the overriding factor? Environmentally friendly waste or variety of selection and freshness of product? And if you want variety and freshness how far out of your way would you go to recycle the coffee pods?

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Tassimo, Kraft, and Free Coffee

January 19th, 2012 by

Before we think it is just Timothy’s Coffee and their Facebook fiasco, remember that bad customer service can happen to just about anyone. It is one thing when there are isolated incidents, but something else when there are lots of complaints and it seems to be a rife problem.

Take today’s example, Kraft Company’s Tassimo machine. They’ve evidently sent out emails to customers letting them know that if they’ll register their coffee maker they will give them 2 Free T-Disc packages.

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